Designing the Flow to drive Conversion and establish Standardization for the chatbot system.Designing the Flow to drive Conversion and establish Standardizati for the chatbot system.

• Conversion-Driven UI: Utilized Rich UI Cards and Strategic CTAs to efficiently control user direction, transforming conversation into business opportunities (Sales Funnel).

• Flow Architecture: Developed a Detailed User Flow (covering Happy/Error Paths) while maintaining Cross-Platform Consistency (IA/Component) to ensure user familiarity and boost the Conversion Rate.

• Impact: Systematic Flow management helped reduce errors for the development team and created a Standard for future chatbot feature expansion.

• Summary: Demonstrates the ability to create UX/UI solutions linked to Business Goals and precision in Flow planning.